Job Openings >> Residential Assistant - Hope House
Residential Assistant - Hope House
Title:Residential Assistant - Hope House
Department:Residential Services

The Residential Assistant (RA) of Hope House will provide supportive services to women recovering from substance abuse in accordance with treatment goals as determined by the resident’s treatment team. The RA will provide consistent supervision of all residents in the facility, ensuring their safety, abstinence from drugs & alcohol, and that they abide by the rules and policies of the YWCA program.

Essential Duties:

  • Respond to and resolve client issues; create and maintain high quality work environment to perform at highest level.

  • Model appropriate behavior for clients: assertiveness, discipline for children, problem solving, communicating with dignity and respect.

  • Perform any other duties as deemed necessary by the Director.
  • Comply fully with all requests from Supervisor, assist and cooperate with all staff in the performance of their duties.
  • Attendance at staff meetings as required and agreement to attend continuing education workshops/seminars, CPR and First Aid Training, as required.
  • Assist with copying, printing and appropriately filing resident documents as needed.
  • Responsibility for client emergencies, i.e. sickness, alcohol/drug usage, etc., making referrals for clients as necessary. Notify on-call case manager of all such emergencies in complete detail. Provide Incident Report to Director prior to leaving shift.
  • Perform drug/alcohol screens on any client as determined necessary or as directed by supervisory staff, charting fully all client reaction and result.
  • Provide positive reinforcement and/or re-direct clients when needed. Complete write-ups to document when program guidelines are not followed.

  • Maintain accurate and appropriate records including but not limited to: Communication Logs, Daily Entry, and Telephone Calls.
  • Assist with site and building support, including but not limited to, maintaining medication keys, assigning rooms, monitor and respond to activity at entry doors, replace toilet paper and shower curtains, and make beds and clean facilities.
  • Monitor residents' consumption of prescribed medications. Ensure all medications have been approved and accounted for. Maintain client medication logs.
  • Maintain an adequate inventory of all consumables; including but not limited to, personal items, kitchen supplies, and food at all times.
  • Work as part of the overall team to ensure quality rehabilitation services to residents. Perform all duties under the lens of trauma-informed care.
  • Transport clients in company vehicles, as needed.

  • Check rooms and client common areas as directed.


  • High School Diploma or equivalent combination of education and experience.
  • Continuing education classes in related field.
  • CPR and First Aid certifications.

Knowledge and Experience:

  • Strong customer service skills with ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism.

  • Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners.

  • Strong time management skills; ability to take initiative to solve problems and work with minimum supervision.

  • Proficient in Microsoft Office including Outlook, Word, and Excel.

  • 1-3 years of general office experience, including reception and telephone duties.

  • 1-3 years of experience with general office equipment (copiers, printers)

  • Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.

  • Ability to keep accurate records and files

  • Must comply with organization's policy of automobile insurance: must have a valid driver’s license and personal automobile insurance coverage.

  • Flexibility to change work hours as needed.

Physical/Mental Essential Requirements:
  • Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).

  • Full range of body motion including manual and finger dexterity and eye-hand coordination.

  • Requires corrected vision and hearing to normal range.

  • Ability to sit at a computer work station for extended periods of time. 

  • Occasional need to stand for long periods of time.
  • Ability to focus on detail and accuracy of work product.
  • Work is performed primarily in a non-smoking office environment, though travel may expose employee to inclement weather conditions.

  • Occasional high stress may be experienced in dealing with clients, staff and volunteers.

YWCA is an EEO/Vets/Disabled employer that offers a full range of benefits for it's full-time employees.
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