Job Openings >> Crisis Services Assistant -Floater (Spanish)
Crisis Services Assistant -Floater (Spanish)
Summary
Title:Crisis Services Assistant -Floater (Spanish)
ID:1331
Department:Crisis Services
Shift:Evenings, Nights, Weekends, part-time
Description

The YWCA Northeast Indiana is dedicated to eliminating racism,

empowering women, and promoting peace, justice, freedom, and dignity for all.


We are currently seeking a Bi-Lingual (Spanish) Crisis Service Assistant Floater.

This floater role will provide residential clients with support services and activities to assist their process of moving from crisis to stability. Provide consistent supervision of all residents in the facility, ensuring their safety, abstinence from drugs & alcohol, and that they abide by the rules and policies of the YWCA program.  All employees must be familiar and compliant with the policies & procedures of the organization, and follow the guidelines of the Employee Handbook.

This position may work evenings, nights, and weekends on less than a part-time basis.

Primary Duties to include: 
  • Respond to and resolve client issues; create and maintain high quality work environment to perform at highest level.
  • Maintain accurate and appropriate records including but not limited to: Communication Logs, Daily Entry, and Telephone Calls.
  • Assist with site and building support, including but not limited to, maintaining medication keys, assigning rooms, monitor freezer and refrigerator temperatures, replace toilet paper and shower curtains, and make beds and clean facilities.
  • Manage shelter activities ensuring adequate working procedures are in place at all times.
  • Monitor and respond to activity at entry doors.
  • Receive and respond to Crisis Calls
  • Maintain an adequate inventory of all shelter consumables; including but not limited to, personal items, kitchen supplies, and food at all times.
  • Transport clients in company vehicles, as needed.
  • Maintain and oversee resident compliance with YWCA rules and standards, directing disciplinary action when needed in a fair & equal manner and providing points as appropriate.
  • Check rooms and client common areas as directed.
  • Perform drug/alcohol screens on any client as determined necessary or as directed by supervisory staff, charting fully all client reaction and result.
  • Responsible for accurate data entry of intakes, crisis calls, abusers log, and rooms list.   This includes cross training other staff.
  • Review files to check resident appointments & make sure those residents with appointments the following day are up and ready & Lead Case Manager knows daily appointments.
  • Check residents’ 12-Step meeting attendance to ensure that they have attended required meetings.
  • Randomly check on residents throughout the night to make sure each one is appropriately accounted for.
  • Responsibility for client emergencies, i.e. sickness, alcohol/drug usage, etc., making referrals for clients as necessary.  Notify Program Coordinator of all such emergencies in complete detail. Provide Incident Report to Director prior to leaving shift.
  • Post new weekly sheets (daily plans, menus, meetings, chores, etc.)
  • Attendance at staff meetings as required.
  • Agreement to attend continuing education workshops/seminars, CPR and First Aid Training, as required
  • Comply fully with all requests from Supervisor, assist and cooperate with all staff in the performance of their duties.
  • Perform any other duties as deemed necessary by the Director.
  • Provide services in Spanish and interpretation for Case Management services for English to Spanish and Spanish to English.
  • Other duties as assigned to meet the organization's goals.

Education:

  • High School Diploma or equivalent combination of education and experience
  • Continuing Education classes in  related field
  • CPR and First Aid certifications.

Knowledge and Experience:

  • Bi-lingual, fluent in Spanish and English.
  • Aware and willing to follow best practices and ethics for providing interpretation.
  • Strong customer service skills with ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism.
  • Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners.
  • Strong time management skills; ability to take initiative to solve problems and work with minimum supervision.
  • Proficient in Microsoft Office including Outlook, Word, and Excel.
  • 1-3 years of general office experience, including reception and telephone duties.
  • 1-3 years of experience with general office equipment (copiers, printers)
  • Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.
  • Ability to keep accurate records and files
  • Must comply with organization's policy of automobile insurance: must have a valid driver’s license and personal automobile insurance coverage.
  • Flexibility to change work hours as needed.

Physical/Mental Essential Requirements:

  • Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
  • Full range of body motion including manual and finger dexterity and eye-hand coordination.
  • Requires corrected vision and hearing to normal range. 
  • Ability to sit at a computer work station for extended periods of time. 
  • Occasional need to stand for long periods of time. 
  • Ability to focus on detail and accuracy of work product. 
  • Work is performed primarily in a non-smoking office environment, though travel may expose employee to inclement weather conditions.
  • Occasional high stress may be experienced in dealing with clients, staff and volunteers.
YWCA is an EEO/Vets/Disabled employer.
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